Frequently Asked Questions
Check most frequently asked questions here, if you still need help then please contact us
We are always happy to consider offering discounts for larger orders or students. Please contact us via our Contact page for more information.
Standard shipping is not trackable, unfortunately we are unable to tell you where it is.
Tracked & Signed shipping comes with a Royal Mail tracking number can be used to track your item. Should your item get lost, a claim can be made to reimburse you.
Delays sometimes happen due to various reasons. Usually this can be due to it getting stuck in customs if your order is sent internationally.
Please contact us at firstname.lastname@example.org if 20 business days (domestic) or 25 business days (international) have passed since the parcel was shipped.
We will do our best to accommodate all requests. Please contact us via the Contact link to discuss your requirements.
Standard Domestic Shipping has an aim of 2-3 business days. Express Domestic Shipping has an aim of next business day on top of the 1-3 day processing time.
Worldwide International Shipping has an aim of 2-3 weeks on top of the 1-3 day processing time. Tracked orders generally arrive quicker.
If your item is urgently needed, please contact us before placing an order and we will do our best to accommodate you
Yes. We can customise your prosthetic to suit your requirements. Please use the Custom Request form for more information.
This varies depending on the design.
Generally we ask for 1-2 weeks to sculpt, mould and cast your custom prosthetic. But if it's for a larger piece these timescales can be longer.
Our prosthetics come with full colour instructions which detail all of the items we recommend to apply our prosthetics.